FAQ & Conditions

FAQ & Conditions Little B



What is the delivery time?

-  2 or 3 days for Switzerland 

- 1 week  for Europe

- normally 10 days for the rest of the world.


What are the shipping fees?

- For Switzerland 9 CHF 

- For Europe 15 CHF

- For the rest of the world 20 CHF

- Free Shipping over 200 CHF 


Is it possible to be delivered abroad?

Yes, but any customs taxes and import fees are the responsibility of buyers.

We are not responsible for delays caused by customs.


Secure payment options

 How can I pay on this site?

 There are several ways to pay for your order:

- Paypal, when you already have a Paypal account or as a guest.

- Prepayment by bank transfer.


Terms Returns and Exchanges

Can I return a product?

You have 14 calendar days to return an order from the day after the delivery of the product.

Once you have requested a return, your returned package must arrive within 7 days.

To be eligible for a return, your item must be unused and in the same condition as you received it.

It must also be in the original packaging.

Only regular priced items can be refunded.

Regarding custom frames, unless they arrive damaged or defective I cannot accept returns or exchange.

Return shipping costs are the responsibility of the buyer.


How can I return a product?

To return your product, you must send it by mail to the following address:

Little B

Bergstrasse 6 - 8702 Zollikon


Return shipping costs are the responsibility of the buyer.

The shipping costs are not refundable.

You should consider using a tracking shipping service or taking out shipping insurance. Otherwise we cannot guarantee that we will receive your returned item.


When will I receive a refund?

Once your return is received and verified, we will send you an email to inform you that we have received your returned item.

We will also inform you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or your original payment method, within a specified time.


Should you have any question about your order do not hesitate to contact me :

Mail: marion@by-little-b.com

Phone: +41 79 904 83 70